Camp5 Privacy Policy — Your Data Protection
This Privacy Policy explains how camp5 collects, uses, stores and protects the personal information of users on our platform in Malaysia. We take our responsibility to every user's privacy seriously.
Effective date: 1 January 2026. This policy is subject to amendments from time to time.
Information We Collect from Users
When you register and use the camp5 platform, we collect several categories of information necessary to operate our services safely and efficiently. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth and password are required when registering a new account.
- Payment information: Payment method details used (DuitNow, GrabPay, FPX), transaction history in MYR, and bank account numbers for withdrawals. camp5 does not store credit or debit card numbers directly — all such information is processed through secure third-party payment providers.
- Device and browser information: IP address, browser type, operating system, device model and screen resolution are collected automatically for security and user experience optimisation purposes.
- Usage data: Records of pages visited, games played, session duration, buttons clicked and general navigation patterns within the platform.
- Cookies and tracking technologies: We use cookies to maintain login sessions, save user preferences, and understand platform usage behaviour on an aggregate basis.
How Is Your Information Used?
Ensures every account is held by a legitimate individual aged 18 and above, and prevents duplicate registrations or identity fraud.
Securely manages MYR deposits and withdrawals, verifies payments, and ensures funds reach the correct destination.
Detecting and preventing unauthorised access, fraudulent activity, or hacking attempts on user accounts.
Enables the camp5 support team to verify your identity and provide accurate, secure assistance when you contact us.
Aggregated usage data (non-personal) is used to understand how users interact with the platform and improve the overall experience.
Sending account-related notifications such as transaction confirmations, security alerts and updates on policy changes.
Cookies and Tracking Technologies
Camp5 uses cookies — small text files stored in your browser — for various technical and functional purposes. Cookies allow the platform to recognise you during a login session, retain your language settings and remember your game preferences.
We use three types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Persists for a set period to retain your preferences and settings across sessions.
- Analytics cookies: Collects usage data on an aggregate basis that cannot be used to personally identify you. Used to understand platform usage patterns.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including your ability to stay logged in.
How to Manage Cookies in Your Browser
- Chrome: Settings > Privacy and Security > Cookies
- Safari: Preferences > Privacy > Manage Website Data
- Firefox: Preferences > Privacy & Security > Cookies
- Android/iOS: Browser Settings > Privacy > Clear Browsing Data
Data Storage, Security & Third-Party Sharing
How Your Data Is Stored and Protected
All camp5 user data is stored on SSL-encrypted servers. Data in transit between your device and our servers is fully encrypted via HTTPS. Access to the user database is restricted to authorised personnel only, and all access is logged for security audit purposes.
We retain your account data for as long as your account remains active and for the period required after closure to comply with legal obligations or resolve any outstanding disputes.
Third-Party Sharing
Camp5 does not sell or rent users' personal information to any third party for marketing purposes. We only share information in the following limited circumstances:
- Payment providers used to process deposit and withdrawal transactions in RM
- Regulatory authorities or law enforcement when required under Malaysian law
- Technical service providers bound by strict confidentiality agreements
Key Security Measures
- SSL encryption across all data communications
- Passwords stored in hashed format
- Two-step verification is available for all accounts
- Continuous monitoring for suspicious activity
- Regular security reviews by the technical team
- Role-based access control for sensitive data
Your Rights as a User — Access, Correction and Deletion
You have the right to know what information we hold about you. Submit a request via email to [email protected] and we will provide a copy of your personal data within a reasonable timeframe.
If any of your personal information is inaccurate or out of date, you can update it directly through your account profile settings or by contacting the camp5 support team.
You may request account closure and deletion of your personal data by contacting [email protected]. Requests will be processed in accordance with applicable legal requirements and once all pending transactions have been settled.
Policy Updates and How to Contact Us
Camp5 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform improvements. Where significant amendments are made, users will be notified via in-platform notifications or their registered email.
Continued use of the platform after any policy amendment takes effect will be considered acceptance of the latest version of this Privacy Policy. It is the user's responsibility to review this page periodically.
If you have any questions, concerns or complaints regarding the privacy of your data on the camp5 platform, please reach us through:
- Email: [email protected]
- Help page: camp5 FAQ
Our team will respond within a reasonable timeframe and work to address any privacy concerns promptly and professionally.
Your Privacy, Our Priority
Register with confidence — your data is protected by SSL encryption and a clear, transparent privacy policy.